Right of cancellation
You have the right to cancel this contract within 14 (fourteen) days without specifying any reasons.
The period for cancellation is 14 (fourteen) days from the day that you, or any third party authorized by you other than the carrier, have or has accepted delivery of the final item(s) of your order.
In order to exercise your right of cancellation, you must contact us, L’IMAGE GmbH, Salurner Str.2, 86356 Neusäß, tel.no. 0049821/4559700, email firstname.lastname@example.org) and make a clear declaration in writing (e.g., a letter sent by mail, fax, or email) stating your decision to cancel this contract. You can use the attached sample cancellation form for this, but it is not mandatory.
To comply with the cancellation deadline, it is sufficient for you to send the notification that you are exercising your right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you choose to cancel this contract, we will refund all payments we have received from you without delay, including shipping costs (except for additional costs arising in the event of selecting a method of shipping different from the most cost-efficient standard delivery offered by us), no later than 14 days from the date on which we have received the notice of cancellation of this contract. The refund shall be issued by the same payment method which you provided for the original transaction, unless otherwise explicitly agreed with you; under no circumstances shall you be charged fees to process this refund.
We have the right to refuse a refund until we have received the goods back from you or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us at L'IMAGE GmbH, Salurner Straße 2, 86356 Neusäß immediately and within 14 days at the latest from the day you informed us of the cancellation of this contract. The deadline is met if you send the goods back before the 14 day period has expired. You will bear the direct costs of returning the goods.
You must only pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the condition, properties and functionality of the goods.
Sample cancellation form
To: L’IMAGE GmbH, Salurner Str.2, 86356 Neusäß, Germany, email: email@example.com
- I/We (*) hereby give notice of cancellation from my/our (*) contract of sale of the following goods (*)/provision of the following service (*)
- ordered on (*) / received on (*)
- Customer name(s)
- Customer address
- Signature of customer(s) (only if this form is sent on paper)
- Date (*)
- Delete where inapplicable
1. You have no right to cancel contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
1.1. The cancellation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for the supply of goods that, after delivery, and due to their nature, have been inseparably mixed with other goods;
- for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
1.2. The following regulations must be observed in the event of cancellation of orders:
a. There is a return shipping label with your invoice. Fill it out and put it in the package with the goods you want to return to us. If possible, please return the goods to us in their original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use with suitable packaging to ensure adequate protection against transport damage.
b. You will receive the return documents directly from us upon request by telephone. Please understand that we can only accept returns with sufficient postage. Therefore, please do not return the goods to us freight collect. If it is not possible to return the goods by mail, please contact your L'IMAGE GmbH contact person by phone +49 (0)821 455 97 00 or by email at: firstname.lastname@example.org. We will then arrange the pickup for you.
1.3. Please note that the modalities mentioned in paragraph 1.2. are not a prerequisite for the effective exercise of the right of cancellation.